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Customer reviews
4.64 out of 5 stars - based on 36 reviews
Showing 1 - 5 of 36 reviews
Secure, Clean, and Excellent Customer Service!
The title says it all. The app makes entry/exit easy to use, the climate control is outstanding, the facility has great security features, and most of all, the staff is friendly and helpful providing superb customer service... overall brilliant!!
- Allan Cobb
A very pleasant experience.
Staff was kind and helpful. Facility was easy to move in. Very clean.
- Patti
Excellent customer service; clean, user-friendly facility.
My experience at the Frederick Rd, Rockville Public Storage location was excellent thanks to the fine service from representative Bisrat. He showed remarkable competence and quickly navigated their complex system to get me the best possible deal and the right unit for my situation. He seemed genuinely concerned about me and my needs and went above and beyond expectations. Thank you.
- Paul Cooper
Easy and simple move in process.
Super easy move in process. Easy to find my storage unit and many moving carts readily available to use to help move everything
- James Foster
My Move In Day Experience
The only reason I gave the customer service a 5 star rating is due to the young lady who was working there the day we moved our motorcycles into our storage unit. The man that was working there was rude. I had 3 of my young grandchildren with me and as soon as I walked through the door, he immediately asked me where there masks were. I had my mask on and did not see where there was a problem nor did I expect that before I had a chance to say anything. He then ended up at the service elevator at the same time we were trying to move one of the motorcycles as our unit was underground. We had to start it up for a brief minute because it was too heavy to duck walk onto the elevator. We were trying to hurry since the elevator would time out if you did not act fast by pushing buttons. He proceeded to push the button on the elevator which caused the door to open back up and I had to start the process all over again. He really needs some customer service training if he is going to be dealing with the public on a regular basis. I didn't not appreciate it at all.
- Dawn Phillips