It was her voice that initially drew me in over the phone: professional tone, authoritative, and honest. I was just curious to see who this individual was that sounded like they should be doing voice-overs for commercials.
So I drove over to the PS on Dolton Road, and I got the opportunity to meet the manager, Kinney. She was even more charismatic in person and I was impressed how she handled the clients like she was a stock holder in the REIT (Real Estate Investment Trust), that owns the company, Public Storage, headquatered in Glendale California.
Before I knew it, we were laughing and talking as we rode on the golf cart to view a possible storage space. I loved the spaced she chose as its always been a lucky number for me. She gave me the keys to the space, we went back to the office, signed the contract and I was off to pack up my belongings.
It wasn't until I returned with a full truck, and movers in 90 degree weather that I realized that I couldn't find the keys to the storage space. And, it was after hours on a Saturday. Luckily, PS was open on Sunday and I phoned Kinney and left a message panicking that I couldn't find my keys.
She called back right away and told me she had found them still in the golf cart. The only problem I had was the movers couldn't come back to finish until after the office was closed. I couldn't come to get the keys before the office closed.
Kinney informed me not to worry and put them in an envelope and put them in a safe place until I could arrive. This is my first time using a storage facility in decades and I've heard many horror stories. But this facility stands head and shoulders above the rest, even within this company.
Because of Kinney's dedication and professionalism, I can rest peacefully at night knowing my belongings are in a safe place. Thanks Kinney for such an incredible job and you really should consider doing Improvisation. You have the personality, the charisma, and definitely the voice.
Best regards,
- Ein Sof