Terrible Service & Facility with Spaces that are TOO SMALL
I was very unhappy with the service & space provided. I rented this space with a $1 for the 1st month special & was told that I MUST pay for the 2nd month by the agent & manager when I arrived. That is not the agreement I had when I signed up with Spare foot. I am shocked that the Storage Etc., Carson agents would claim that I must pay for a 2nd month. My agreement was only to pay $1 for the 1st month as advertised, plus the additional $20 admin fee. Nowhere does it say in writimg that I am agreeing to stay there for 2 months. Despite this the agent & manager (1 man & 1 woman) who were there when I moved in tried telling me that I had to stay for 2 months. They also tried to tell me that my month ended on September 30, 2023, despite I was trying out this location & service. I tried them anyway as we drove both our RV & car down there & wasted so much of our time with the staff signing up. The place FAILED miserably. Not only were the agents not knowledgeable or properly honoring the $1 for the first month promotion that was in writing but they did not seem to understand logic. On top of that I was given a paper that stated I needed to let the property staff know when I was taking my vehicle in & out of the property. They claimed it was for my benefit. I've NEVER had any rental that I pay for tell me I have to let them know when I want to come & go. That is just creepy & invasive. Finally the space is way too small. It seems like they want to cram as many vehicles as they can into the smallest space possible. Take out a parking space so that it's possible to open doors without hitting the adjacent vehicle. The spaces are smaller than they should be. I'd rather pay a little more than worry about being able to barely fit in a space I pay for. Too much greed.
Overall this is a poorly run facility that lacks appropriate space sizing to park RVs. I give this place a 0 star rating. I would NOT recommend them to anyone.
Recommended No
price1/5 (unfair price)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)
- Mike