Brittany helped us out to get signed up for a storage unit and she was very personable and friendly. She also helped us transfer to a different storage unit. However the day we were coming back and to sign the new lease we spoke with a lady named Tina. We informed Tina that our movers were running late to pick up our furniture and she agreed that she would wait on us about 15 minutes after closing to get there so that we can sign our new lease to the new storage that we transferred into. We arrived 15 minutes after and Tina was nowhere to be found. She left without giving us a courtesy call in all of our furniture was about to be left sitting outside overnight once our movers arrived. My husband and I was beyond pissed off. We just so happen to see Britney they're getting some things out of her own storage and by the grace of God she was there and was able to go back into the bldg after hours and transfer us back over to the unit! Britney was extremely helpful to us and very sympathetic towards our situation! She even follow through with us the next day to let us know that she got in contact with her GM and got all of our paperwork straightened out once Tina left us high and dry! Thank you so much Britney for all of your hard work in helping us out you were very amazing and we honestly think you deserve a promotion !
- Tnesheia Robinson
