Problems with payment processing and lack of professional accountability.
I wish I could give a good review, but unfortunately I had a very negative experience, in which the staff tried to process my payment with first a debit card, then a credit card, resulting in five (!) false payments, which they then claimed would not be charged (not true, they were charged to my cards). When I contacted them a few days later after it was apparent the charges were sticking, they told me they would clear it up and get back to me that afternoon, which they never did. Ultimately, they told me I had to contest it with the banks, which I did, and which you may understand takes up hours of my time. I am very very disappointed with the lack of professional accountability and systemic problems with your payment processing systems.
Recommended Yes
price4/5 (good value)
service1/5 (very unhelpful)
cleanliness4/5 (clean)
- Chris Steele
Thank you for taking the time to provide feedback on your experience with SecureSpace Self Storage. We are sorry to hear that you had difficulty paying for your storage unit and experienced multiple false payments.
We understand the importance of our customersﾃ｢竄ｬ邃｢ data security as well as the level of convenience they expect upon making a purchase. We apologize for any inconvenience this has caused you, as we strive to make each customerﾃ｢竄ｬ邃｢s engagement with our products and services well-organized and stress-free. We would like to take this opportunity to investigate the issue further to ensure similar situations do not happen again in the future.
Please reach out via email at [email protected] so we can discuss this situation further and resolve it as soon as possible. Thank you for bringing this to our attention!
- Manager's Response
