![Public Storage - Rockville - 16001 Frederick Road - 16001 Frederick Road](http://d2knwvu6cegzt1.cloudfront.net/large-compress/2139676672f4b2da600.jpg)
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Showing 31 - 35 of 36 reviews
In addition to the rental cost and one-time admin fee, they also require monthly insurance, something they don't quite spell out until you are about to sign a contract. The only available dolly had a busted wheel and caused one of my containers to fall off during move-in. Otherwise, I would have given them 5 stars. Diana was very responsive and helpful and I got a great deal on a unit. Hoping the rate doesn't go up too much after six months.
- Clint Chamberlin
Nice facility and convenient location
Renting a storage unit was easy. The manager and staff were very helpful and friendly. The prices were reasonable but the mandatory monthly fee for contents insurance was a surprise that should have been explained better.
- 片来
Good service reasonably prices
The Web-based service is user friendly. The place in Rockville is very clean, good security and always accessible.
- Thomas Koshy
Much of my experience was fine
Much of my experience was fine - the storage space is clean, the people are nice, and everything has been easy to do. My complaint is about all of the hidden fees. When I made my reservation, I was given a monthly rate and a one-time administration fee. But then when I went to claim the space I was told that I had to buy a special lock (regular padlocks wouldn't work) AND I had to add monthly storage space insurance. While I understand the reasons for these things, I didn't appreciate how they popped up late in the process. If there are extra charges, just be honest about them from the beginning.
- Adam
$1 special misleading
$1 special misleading as you have to pay for insurance and lock...but good service
- Jenny Espinoza