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Showing 26 - 30 of 31 reviews
There was a lack of carts to use to...
There was a lack of carts to use to move my stuff in. I was only allowed to use one. There should be an abundance of carts on a more prevalent move it date. Also the elevator time in and out was frustrating.( great for keeping homeless people out) bad for people who are paying premium prices to move in with a time schedule. Also provide two cards with codes for people at the desk again do the time goes smoother. Also if I was a single person moving in a using a car. I had to go all the way outside the gate to punch in a code to open the gate. There should be gate clickers to open the gate.
- Amanda Leith
Everyone was very helpful
Everyone was very helpful, friendly and professional
- Nicole Picard
A nice surprise since my last experience ....
My last experience was quite a bit better than the one before... the only disappointment was the unit showed me when first checking out the units listed in the ad, and then the one I was shown when I checked in. but that's kind of minor. The guy who showed me the unit the first day did tell me it wouldn't necessarily be the unit he showed me if I wasn't checking in right then, but also said that the units of that size were all in the same area he showed me - the one I was given when I checked in was in a different building.
- E. Siggard
Great place, great services, not the most convenient opening times.
This Public Storage is in a great location for Santa Monica and Venice, has a great team of assistants who made it easy to get the right size of unit for my belongings and the move in as easy as possible. My only negative comment is the inconvenient opening times. On weekends it only opens between 9:30am and 5:00pm. Weekdays it only improves by one hour, up to 6:00pm. Longer and later opening hours would make it convenient for those with regular jobs.
- Kevin A
Yesterday was 5 star service- but today I would give negative stars if I could
Well, I had a very good experience when I rented my space a few days ago, but the next day I recommended it to a non profit I work with, and tried to help them set up their rental- It was a 4 hour nightmare. I am not exaggerating. The promotion that I told them about was somehow not available (but you can't find that out until you've filled out all of the paperwork.) I thought it was because I was named as a person with access, and I have a space there already, but then I took my name off, and it still was an issue. In the end , after 4 hours of trying to work with the guys at public storage (who could not do anything about what the system spits out), I ended up having to go to another company. It really changed my opinion of the place- just the day before I was giving 5 stars to the woman who helped me, and she still deserves that.
- anne